Policies
More questions? Email us or visit our FAQ's Page!
"Can you ship my hamster?"
"Can you ship my hamster?"
Happy Hamstery does not ship hamsters.
You can pick up your hamster during a pre-arranged weekend adoption event. Our Hamstery is located in Rock Hill, South Carolina!
Maybe make it into a vacation if you don’t live in the area.
"What is your return policy on returning a hamster?"
"What is your return policy on returning a hamster?"
Adopting a Hamster is a 1-3 year commitment that should not be taken lightly. But we do understand there are circumstances that are unavoidable.
Please contact adopt@happyhamstery.com to share your situation with our team. Should you become unable to care for your hamster, we will re-adopt your hamster if a proper enclosure is provided.
“I accidentally put in the wrong address for my order?"
“I accidentally put in the wrong address for my order?"
We will work with you as best we can to get your package to you. If the order has already shipped, we will wait until the order is marked "return to sender" and then we will ship it to your correct address.
You may be charged an additional fee. shipping
“I forgot to cancel my Hamster and Me Box, can I get a refund?”
“I forgot to cancel my Hamster and Me Box, can I get a refund?”
Canceling must take place prior to the card auto-renewing.
Quarterly Plans Renew:
- Spring Box - February 1st
- Summer Box - May 1st
- Fall Box - August 1st
- Winter Box - November 1st
“I decided I no longer wish to receive my Hamster & Me Box”
“I decided I no longer wish to receive my Hamster & Me Box”
Once a Quarterly or Yearly Plan is purchased, it is non-refundable.
If you choose to cancel your subscription, the current quarter’s box that was previously purchased will still ship but the subscription will be canceled and will not renew the following quarter. If your subscription renews automatically, you must cancel before the next billing date to avoid being charged for the next box.
