Shipping policy
Can you ship my Hamster?
Happy Hamstery does not ship hamsters. You can pick up your hamster during a pre-arranged weekend adoption event. Our Hamstery is located just outside of Charlotte, NC. Maybe make it into a vacation if you don’t live in the area.
Is tracking available for my order?
Yes!
As soon as your order has shipped out, you will receive an email with your tracking number.
How long will it take to receive my order?
It takes us about 3-7 business days to process a package, and then once the shipping label is created and ships it’ll take 3-5 business days to arrive via the USPS shipping service :)
How long does it take to process a refund?
Depending on your bank, a refund should take between 5 to 10 business days to return to your account.
