Refund Disclaimer: If the issue with a package, such as incorrect shipment or non-delivery, is determined not to be our fault, the customer will be responsible for covering the cost of reshipping the package.

Policies

 
 

Can you ship my Hamster?

Happy Hamstery does not ship hamsters. You can pick up your hamster during a pre-arranged weekend adoption event. Our Hamstery is located just outside of Charlotte, NC. Maybe make it into a vacation if you don’t live in the area.

What is your return policy for hamsters? 

Adopting a hamster is a 1-3 year commitment that should not be taken lightly. We do however understand there are circumstances that are unavoidable. Please contact adopt@happyhamstery.com to share your situation with our team. Should you become unable to care for your hamster, we will re-adopt your hamster if a proper enclosure is provided.

“I accidentally put in the wrong address for my order, can I get a refund?”

We cannot offer a refund in this situation, a new order would have to be created to receive the products.

“I accidentally put in the wrong address for my order and it returned to sender, can I get a refund?”

If an incorrect address is inputted for your order, is returned to sender, and we are in possession of the package, the cost of shipping would have to paid to reship the package to the correct address or we will refund you for the items minus shipping.

“I forgot to cancel my Hamster and Me Box, can I get a refund?”

Canceling must take place prior to the card auto-renewing.

Quarterly Plans Renew:

  • Spring Box - February 1st

  • Summer Box - May 1st

  • Fall Box - August 1st

  • Winter Box - November 1st

“I decided I no longer wish to receive my Hamster & Me Box”

Once a Quarterly or Yearly Plan is purchased, it is non-refundable.

If you choose to cancel your subscription, the current quarter’s box that was previously purchased will still ship but the subscription will be canceled and will not renew the following quarter.

If your subscription renews automatically, you must cancel before the next billing date to avoid being charged for the next box.